Who is a Receptionist?

A Receptionist is One who answers inquiries and provides information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Sample of reported job titles: Administrative Assistant, Office Manager, Secretary, Clerk Specialist, Office Assistant, Clerk, Community Liaison, Member Service Representative, Registration Clerk, Information Clerk

This Occupation May Require: SSCE; Diploma; Degree

Tasks, Duties, Responsibilities

  • Operates telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greets persons entering establishment, determines nature and purpose of visit, and directs or escorts them to specific destinations.
  • Transmits information or documents to customers, using computer, mail, or facsimile machine.
  • Hears and resolves complaints from customers or the public.
  • Performs administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • Files and maintains records.
  • Provides information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • Collects, sorts, distributes, or prepares mail, messages, or courier deliveries.
  • Processes and prepares memos, correspondence, travel vouchers, or other documents.
  • Receives payment and records receipts for services.

Tools: Calculator, Facsimile machine, Franking or postage machine, Photocopier, Premise branch exchange PBX system

Technology: Accounting software, Data base user interface and query software, Electronic mail software, Office suite software, Word processing software

Skill & Career Team

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