A Relationship Manager is a professional you can often find within the banking or financial sector. His primarily role is to help or guide clients to make the right decisions with their accounts by explaining the financial services open to them. He cares seriously about clients and their needs. Hence, he spends much of his day discussing client’s financial needs records.
A Relationship Manager may work as a Customer Relationship Manager (CRM) or as a Business Relationship Manager (BRM). In both fields he must facilitate good relationships with customers such that the business maximizes the value of its relationships and maintains a good reputation overall.
Other Duties of a Relationship Manager
- He sets up meetings with new clients
- He researches the latest products and regulations
- He looks for new sales opportunities
- He Initiates and carries out recovery action on non-performing credit facilities on assigned accounts
- Her performs other duties as may be assigned by BDM or supervisor.
- He identifies customer needs and proactively seek to provide products/services to meet the identified needs.
- He Manages assigned credit portfolio and monitor the quality of existing credit relationships on a continuous basis.
Working Hours of a Relationship Manager
A Relationship Manger works based on the stipulated time of his employer. Most banking hours lasts between 8am – 5.30pm, Monday to Friday with occasional Saturday mornings. But to enjoy more freedom, he can work within his time frame that suit him and your clients.
Skills Required to be a Good Relationship Manager
To be a successful Relationship Manager you need the following skills:
- Excellent listening skill
- Attention to detail
- Good dress sense
- Credit knowledge
- Basic banking skill
- Good reading and listening skills.
- Good customer service skills
- Excellent communication and interpersonal skill
- Analytical and Information Research Skill
- The ability to explain complex information clearly and simply
- Good sales and negotiation skills
- An interest in financial products and markets
- Good mathematical and computer skills
- Plenty of drive, initiative and motivation
- Proficiency in MS Office suit- Excel spread sheet, power point etc
- Deposited liability generation
- Good problem solving skills
- Good documentation and record keeping
Relationship Manager- Career Path
Most employers would require the following from a potential and practicing Relationship Manager:
- A degree in a relevant subject such as business studies, finance or accountancy
- Good IT skills
- Some experience of working within the financial sector
- Being up to date with financial services
- Good understanding of banking procedures and regulations.
- Certificate in Financial Planning (CII)
- Certificate for Financial Advisers (IFS)
- Continuous training to keep up to date with new financial products and procedures.